Top 10 RPA Use Cases

While there is an unlimited number of use-cases for robotic process automation, certain business process lend themselves to higher ROI by leveraging RPA. These processes tend to be rules-based, repetitive, and large-scale. Or, simply so complex and mundane involving multiple disparate business applications that nobody wants do the task over and over. Let’s take a look at a few scenarios where clients tend to see greatest return on investment.

1. Claims adjudication

With insurance companies often relying on a multitude of legacy software platforms to keep track of and adjudicate claims, RPA delivers exceptional savings as insurance processes fit perfectly into the “rules-based, repetitive, and large-scale” categories.

2. Procurement

The integration of the purchasing department and the accounts payable systems is an ideal candidate for RPA.

3. Supplier portal integration

Once automated, this process also leverages the software robot’s integration capabilities. A portal is an important mediator between an organization and a supplier, and RPA can deliver a more consistent and error-free integration for your suppliers.

4. Data entry

Data entry is the epitome of monotony. Can you agree? Since RPA has the capability for basic pattern recognition, it can convert nearly all kinds of text into editable and searchable machine encoded text, so the need for manual data entry is reduced. Therefore, fewer errors, faster results, fewer tired and bored employees.

5. Reconciliation

By comparing documents such as cash and bank statements, the procedure is to ensure the reliability of the records.

The software bot can perform data extraction from the bank statement, thereby increasing the possibility of accurate comparison. By finding and approving matched orders, bots can also match purchase orders with delivery notes.

6. Price comparison

Software robots can track varying prices and automatically extract the data for the optimal price setting.

7. Sales activities

We talk about data duplication, creation and provision of invoices, smooth update of CRM (Customer Relationship Management), and so on. Sales are an important aspect of all kinds of business, regardless of size or domain.

Take a moment to think about the monotonous work of keeping CRM and accounting records data consistent. The good thing is that software robots can handle this for you. For example, automation allows you to send invoices to customers much faster than by doing it manually.

It is the earlier customer payment, which improves cash flow, resulting in improved customer satisfaction as a result of this highly desirable result. More generally, the need for error-free sales activities is justified by the desire to avoid customer complaints and dissatisfaction, which is the result of administrative mistakes.

8. Payroll

If your company relies heavily on legacy systems, it may not be easy to adopt the latest payroll software. Software robots can be helpful to help automate the process.

9. Report generation

Regular reporting is necessary. Software robots can not only automatically summarize the data necessary to create these reports, but they can also be distributed to all stakeholders. It is not difficult at all to see how this relaxes the burden of compliance.

10. Customer service

With the advent of chat bots, RPA can be leveraged to instantly query legacy back-end systems whenever a customer asks a question to deliver a much more personalized answer than what a chat bot could deliver by relying on machine learning alone.